We’re excited to share that the Y is transitioning to a new Customer Relationship Management (CRM) system, effective March 2025. This upgrade is part of our commitment to enhancing your experience by improving registration processes and services.

Key Transition Dates & System Blackout Period

  • February 10-16: Temporary system blackout – No online account updates, program registrations, or payments will be processed. All child care locations will remain open.
  • February 17-March 2: Registrations and account updates must be completed in person at a Y location or by contacting customer service.
  • March 3: Online account access and registration are expected to resume in the new system.

School Age Care Families

Our system migration begins in February 2025, and there will be temporary changes affecting how you manage your School Age Care schedule, payments, and registrations. Please review the key details below to help plan ahead.

What This Means for You

  • System Blackout: February 10–16 – During this time, account updates, program registrations, and payments will be unavailable. However, all locations will remain open, and program policies for changes and cancellations will remain in effect.
  • Child Care Calendar Access – The My Childcare Calendar will not be available after February 9. All schedule changes and cancellations must be submitted through our online webform through the end of the 2024–2025 school year.
  • Payment Processing Delays – Payments scheduled for February 11 and February 18 will not be processed due to the system transition. Payments for care the weeks of February 24, March 3, and March 10 will be processed in multiple transactions after our new system is live. Please plan accordingly.

Key Dates to Know

  • February 3 – Deadline to make changes/cancels for the week of February 17 via My Childcare Calendar or our online webform (by 11:59 PM).
  • February 4 – Automatic EFT payment for the week of February 17.
  • February 9 – Last day to access My Childcare Calendar. We recommend making any schedule changes through the end of the school year by this date.
  • February 10–16 – System Blackout Period – No online account updates, registrations, or payments can be processed.
  • February 10 (by 11:59 PM) – Deadline to request changes/cancels for the week of February 24 via online webform.
  • February 17 – Deadline to request changes/cancels for the week of March 3 via online webform (by 11:59 PM).
  • February 24 – Deadline to request changes/cancels for the week of March 10 via online webform (by 11:59 PM).

Early Childhood Learning Center (ECLC) Families

What You Need to Know

  • All program policies for changes and cancellations remain in effect. Requests should continue to go through your site staff per the two-week notification policy.
  • Payment Delays: Payments for care for the weeks of February 17, 24, and March 3 will be processed in multiple transactions after the system goes live.
  • February 4: Automatic EFT payment for the week of February 10.
  • No EFT payments on February 11, 18, or 25 due to system migration. Please plan accordingly.
  • We will notify you in advance of any changes to payment dates or processes.

Preschool Families

What You Need to Know

  • Your February payment has already been processed. No additional action is needed at this time.
  • All program policies for changes and cancellations remain in effect. Requests should continue to go through your site staff per the policy in your handbook.
  • March 1-4: We expect to process preschool care payments for March during this timeframe.
  • We will notify you in advance of any changes to payment dates or processes.

School Release Days & Spring Break Care

The Y offers full-day care when school is out. If you need care over spring break, we strongly encourage you to register online now while spots are available. Online registration may not be available during the transition period.

Register

What to Expect Moving Forward

  • Your current registrations and account information (as of February 9) will be transferred to our new system.
  • We will provide step-by-step guidance on setting up your new account as we approach the system launch.
  • We will send regular updates regarding payments and registration availability.
  • Online registration will reopen after March 3. If you need to register for programs between February 17 – March 2, please contact our customer service team or visit the membership services desk at your Y location.

We appreciate your patience and support as we transition to a system that will better serve our families.

For more information, please contact our Customer Service team.